Frequently Asked Questions

FAQ

  • How long do i have to wait for my car to be serviced?

    A routine service takes about 2 hrs, where the vehicle is serviced as per the schedule, washed and cleaned and returned to the owner. Sometimes the nature of the job is different and the time taken for the job increases. Our trained service advisers will also guide you and inform you for the time taken to do the job.

  • Do you parking facility?

    Yes there is adequate parking facility at Prem Motors.

  • How do i know that you are charging me fair prices for my services?

    To ensure the Prem Motors has fixed the rate for parts and labour. The same is updated in the software and the software given to the dealer. The prices cannot be changed, thus ensuring that prices charged and fair and approved.

  • Are you trained enough to handle my car?

    Service Executives in Prem Motors is well equipped with the latest state of the art machines that are needed to repair and service your prized vehicle.

  • I have asked for a certain registration number for my car but I got a different number why?

    The registration authority is the sole number issuing agency. It is a government agency controlled by the government. Though the rules do permit the customer to put in a request for a special number the final decision lies with the registration authorities. That is why at times customers may not get the desired numbers.

  • What is roadside assistance?

    Road Side Assistance or RSA is a new product from Prem Motors for complete peace of Mind ownership experience. The RSA team is a trained team to handle take care of all your emergencies 24X7. They are equipped with a flatbed towing truck to bring your car safely to the nearest Prem Motors service centre. Roadside assistance can be purchased from Prem Motors.

  • Can i get a driver to pick up my car for service?

    Yes we do arrange for drivers to pick up and drop off your car after servicing, please call our helpline for more details.

  • What are the opening and closing hours?

    Prem Motors is open 7 days a week (closed only a few select national holidays). From 10 a.m. to 7:30 p.m.